Frequently Asked Questions

Welcome to Looks-Decoration’s FAQ section. Below are some frequently asked questions to help guide you through our policies. If you have any other queries, feel free to contact us

What is your order cut-off time?
Orders are processed until 4:00 PM (GMT) Greenwich Mean Time (London) on each business day. Any orders placed after this time will be prepared for processing on the following business day.

How long does it take to process an order?
Our dedicated team works efficiently to ensure your order is packed and dispatched within 1-2 business days (Monday to Friday). Once shipped, you’ll receive an email with tracking details so you can follow your package’s journey.

How long will it take for my order to arrive?

Processing Time: 1-2 business days (Monday to Friday)
Transit Time: 3-5 business days (Monday to Friday)

In total, you can expect your delivery within 4-7 business days.

Delivery times may vary slightly depending on your location and the carrier's schedule.

Do you offer free shipping?
Yes! We’re pleased to offer FREE SHIPPING on all orders within the United Kingdom. There are no hidden fees or additional charges.

Can I modify or cancel my order after placing it?
We aim to process orders swiftly, so once an order has been processed, we’re unable to make changes or cancellations. However, if you realize a mistake or need help, please contact us as soon as possible at support@looks-decoration.com, and we’ll do our best to assist you.

Do you ship internationally?
Currently, we only offer shipping within the United Kingdom.

What payment methods do you accept?
For your convenience, we accept a variety of payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club
Digital Wallets: Apple Pay

All payments are securely processed to keep your personal and financial details safe.

Is my payment information secure?
Absolutely! Your privacy and security are our top priority. We use advanced encryption technology, including SSL (Secure Socket Layer), to protect all your personal and payment details during the transaction.

What is your return and refund policy?
We want you to love your purchase! If you’re not completely satisfied, you can contact us within 30 days of receiving your order to initiate a return or refund. Items must be in their original, unused condition. For more details, please visit our Return and Refund Policy.

What should I do if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact us right away with your order details and a photo of the item. We’ll resolve the issue as quickly as possible.

Need Additional Support?
We’re here to help! If you have more questions or need assistance, don’t hesitate to get in touch:

Email: support@looks-decoration.com
Phone: +44 7476527322

We’re committed to making your shopping experience smooth, secure, and enjoyable.